Question 1

Is this legal?

Accepted Answer

Yes. A held reservation is a standard, airline-sanctioned feature: airlines let bookings be held before they're paid for and ticketed. We create that hold directly with the airline through Duffel, their official booking platform. We don't forge documents or fake booking references; everything we issue is a real record you can verify. What you do with a genuine reservation is your responsibility, and requirements differ by country and situation, so we're transparent about exactly what the document is, and isn't.

Question 2

Will it be accepted at check-in, immigration, or for my visa?

Accepted Answer

It's a real, verifiable reservation, which is what "proof of onward travel" checks are asking for, and it's designed to stand up to a genuine look, because it is genuine. That said, we can't speak for every individual airline agent, border officer, or embassy, and rules vary by destination and change over time. We won't promise you a specific officer's decision. Anyone who does is overpromising. What we can promise is that what you're showing is authentic and independently checkable, and that if we ever fail to deliver a valid, verifiable reservation, you're refunded in full.

Question 3

How is this different from a "fake" or edited ticket?

Accepted Answer

Completely. A fake ticket is an edited image with a booking reference that leads nowhere. It fails the moment someone checks it, and using one can get you turned away or worse. Peregrin issues a real reservation with a real booking reference held with the actual airline. You're not carrying a convincing picture; you're carrying the genuine article.

Question 4

What exactly do I get?

Accepted Answer

A held airline reservation in your name with a real booking reference, plus a clean branded itinerary document (PDF) you can print or show on your phone. The document states clearly that it's a held reservation. You also get a way to verify the reservation's live status at any time.

Question 5

How do I know, and show, that it's real?

Accepted Answer

Every reservation has a live status you can check against the airline's own record. It's the difference between "trust us" and "check for yourself." If you're ever asked whether the booking is genuine, you (or the person asking) can confirm it directly.

Question 6

How long is the reservation valid? When does it expire?

Accepted Answer

It's held until the airline's own payment deadline for that fare, usually 24 to 72 hours depending on the airline and route, then it lapses automatically if you do nothing. You don't need to cancel anything, and you're never charged the airfare. The exact hold window depends on the airline and route; it's shown on your document and on the confirmation screen so you always know your window.

Question 7

What if I actually want to fly?

Accepted Answer

Then you're in a great spot: the reservation is already made. Before it expires, you can confirm and pay the airfare and it becomes a real ticket. You're never obligated to; most travellers just let the hold lapse.

Question 8

Do you charge me for the flight?

Accepted Answer

No. You pay one flat US$14.99 for the reservation and your document. The airfare is only ever charged if you choose to confirm and fly. No airfare, no surprise fees, no card surcharge. The price you see is the price you pay.

Question 9

How fast will I get it?

Accepted Answer

Right away. From starting a search to holding your document typically takes about 2 minutes, and a copy lands in your inbox.

Question 10

What's the catch? How can it be this cheap?

Accepted Answer

No catch: it's just a different product than a ticket. A held reservation costs us very little to create because no airfare changes hands, so we can offer it for a small flat fee. You're paying for a real, verifiable reservation and a professional document, delivered instantly, not for a seat on a plane.

Question 11

What's your refund policy?

Accepted Answer

Simple: every reservation is verifiable on the airline's own website, or your money back. Your US$14.99 is a flat service fee for creating and delivering a real, verifiable reservation, issued in your name the moment you pay, with the document delivered immediately. Because it's a genuine airline reservation made on the spot, the fee isn't refundable for a change of mind. You're protected where it counts: if we can't create a valid, verifiable reservation for you, you're refunded in full. The airfare is never charged for a reservation hold, so there's nothing else to refund. And if any detail is wrong because of a mistake on our end, tell us and we'll correct or reissue it at no charge.

Question 12

Can I book a return, or for more than one person?

Accepted Answer

Yes. You can hold a return or multi-city reservation (flat US$19.99), and add multiple travellers (adults, children, and infants) in a single reservation.

Question 13

Is my payment secure?

Accepted Answer

Yes. Payments are processed by Stripe, a global payment provider trusted by millions of businesses. We never see or store your card details.

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